Shipping policy
Shipping & Delivery Policy
Last updated: July 14, 2026
Viralero is the customer-facing online storefront brand of WCommerce, operated by Patrik Tomasko.
Shipping destination
Viralero currently ships to eligible addresses in the United States. Availability for your exact address is confirmed at checkout. We do not currently ship to P.O. boxes, APO/FPO addresses, or destinations outside the United States.
Shipping methods, charges, and estimates
The shipping method, shipping charge, and any delivery estimate available for your order are shown at checkout before payment. Those order-specific checkout details take priority over general information elsewhere on the storefront. Delivery dates are estimates, not guarantees, and can change because of carrier operations, customs processing, weather, address issues, or peak periods.
Order processing and tracking
Orders enter fulfillment after payment and order confirmation. Processing time depends on the product, destination, and confirmed fulfillment route. When an order is dispatched and carrier tracking is available, we send the tracking details by email. A carrier may need time after dispatch before the first scan appears.
Fulfillment origin and split shipments
Products may ship directly from a third-party fulfillment partner, including from China. Items in one order may be sent in separate packages and may have different tracking numbers. You will not be charged an additional Viralero shipping fee solely because we split an order.
Import duties, taxes, and DDP
Shipments entering the United States can be subject to import duties, import taxes, brokerage, or carrier fees. We treat a route as Delivered Duty Paid (DDP) only when that service has been explicitly confirmed and configured for the specific order. If checkout states that duties and import taxes are included, or your order confirmation expressly identifies the shipment as DDP, those included import charges should not be collected again at delivery. Unless duties and import taxes are expressly shown as included, the recipient may be responsible for charges assessed by customs or the carrier. Sales tax, where applicable, is shown at checkout.
If a carrier requests a customs or duty payment that conflicts with the charges or DDP status shown for your order, contact support@viralero.com with your order number and the carrier notice before paying when reasonably possible.
Address changes and cancellations
Contact support@viralero.com as soon as possible. We can change or cancel an order only before it enters fulfillment. Once fulfillment or shipment has begun, a change or cancellation is not guaranteed.
Delays, non-delivery, and split tracking
If we learn that an order cannot be fulfilled within the estimate provided for that order, we will send an updated estimate and, where required, offer the option to accept the delay or cancel the unshipped order for a prompt refund. If tracking does not update for an unusual period or an order has not arrived by its order-specific estimate, contact us so we can investigate with the fulfillment partner and carrier.
Incorrect or damaged items
Email support@viralero.com within 14 days of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate replacement, refund, or other remedy under our Return, Refund & Cancellation Policy and applicable law.
Contact
Customer service: support@viralero.com
General enquiries: info@viralero.com
Legal and administrative enquiries: admin@wcommerce-shop.com
WCommerce, Patrik Tomasko, Schillerstrasse 22, 73312 Geislingen an der Steige, Germany
Viralero is the customer-facing online storefront brand.
Response target: 1–2 business days.